JOB LOCATION: CHENNAI, INDIA

Qualification

• Any degree / Diploma
• Experience: 6 months(min) in any BPO -voice process
• Good analytical skills
• Excellent Communication
• Willing to work in night shifts

Delivery

• Pre-Call Analysis
• Call the Payer /use other resource like IVR or Web portal to obtain Status
• Appropriate Documentation of the claims is required on ARC and Client Software
• Post Call Analysis/After Call Actions to be taken on the claim
• Utilizes completely all process automation tools in delivery
• Achieve Productivity targets as per the grid set by the Manager